Shipping & Returns

US Domestic Shipping

We offer FREE standard shipping on all U.S. orders over $100.

For orders under $100, a flat shipping fee of $9.99 applies.

Orders are typically processed and shipped within 2–5 business days, subject to product availability and payment verification.

Once an order has been placed, it cannot be modified or canceled.

After your order ships, you will receive a confirmation email with tracking information. If you have not received a shipping confirmation within 5 business days, please contact us at ezline.retail@gmail.com.

Please note that orders are not processed or shipped on weekends or U.S. public holidays.

International Shipping

We ship internationally using UPS, DHL, or FedEx, depending on the destination and available shipping services.

International shipping costs are calculated based on the destination, package weight, and order value.

Please enter your complete shipping address using English characters to avoid processing delays.

International deliveries may take up to 2 weeks or longer, depending on the destination and customs processing.

Customers are responsible for any applicable customs duties, import taxes, and fees imposed by the destination country.

If a delivery attempt is unsuccessful, customers are responsible for contacting the carrier and arranging redelivery or collection.

Returns & Exchanges

We want you to be happy with your EZLINE purchase. If an eligible item does not meet your expectations, you may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused

• Free from stains, makeup, deodorant marks, perfume, odors, and other signs of wear

• Free from damage, alterations, or excessive handling

• Returned with all original manufacturer tags and EZLINE tags attached

• Returned in its original packaging, where possible

• In its original, resalable condition

Items that do not meet these requirements may be refused.

Final Sale Items

The following items are not eligible for returns or exchanges, except where required by applicable law:

• Sale and discounted merchandise clearly marked as Final Sale

• Flash Sale items marked as Final Sale

• Pre-order items clearly designated as Final Sale before purchase

• Gift cards

Important: Pre-order items are specially ordered or produced for customers and are considered Final Sale when clearly identified as such at the time of purchase.

Return Shipping & Fees

Customers are responsible for return shipping costs.

You may use a shipping carrier of your choice. We strongly recommend selecting a trackable shipping service, as EZLINE is not responsible for return packages lost in transit.

Alternatively, you may request a prepaid return shipping label by emailing ezline.retail@gmail.com. If a label is provided, its cost will be deducted from your refund.

A $10 restocking fee applies to eligible returns for a refund.

Original shipping charges are nonrefundable, except where required by law.

Exchanges

We accept eligible exchanges for a different size of the same item, subject to availability.

Exchanges are processed after the original item has been received and inspected.

Customers are responsible for return shipping and any additional shipping charges associated with the exchange.

We do not currently offer direct exchanges for different colors or styles.

How to Return an Item

1. Contact us at ezline.retail@gmail.com within 14 days of receiving your order to request a return.

2. Include your order number and the item you would like to return.

3. Complete the Return Form included with your order and place it inside your return package.

4. Securely package your item with all original tags attached.

5. Ship your return using a trackable shipping method.

Return Address

EZLine Retail LLC
5412 Rivergate Dr.
Huntington Beach, CA 92649
United States

Please retain your shipping receipt and tracking information until your return has been processed.

Refunds

Once your return is received, we will inspect the merchandise to confirm that it meets our return requirements.

Approved refunds will be issued to the original payment method, minus any applicable restocking fees and return shipping label charges.

Please allow approximately 5–14 business days after the refund is issued for the funds to appear in your account, depending on your financial institution.

Gift Cards

Purchases made using an EZLINE gift card will be refunded to the original gift card for the portion paid with that gift card.

Gift card balances cannot be redeemed for cash, except where required by applicable law.

Questions?

For questions about shipping, returns, or exchanges, please contact:

EZLINE Customer Support
ezline.retail@gmail.com